Terms And Conditions

When you visit our website, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of the Terms and Conditions of Use, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after the changes to the Terms and Conditions are posted, it means that you accept those changes. Please check back often to stay up to date with our changes.

Please read carefully before deciding to buy:

Web User Guide

We grant a license to use so that you can shop on the web within the stated Terms and Conditions.

It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If we violate any of these, we will cancel your license without notice.

This website is only used to provide product information, we are not the manufacturer, so the comments displayed on the web are the personal opinions of customers, not ours.

You must register an account with authentic information about yourself and must update if there are any changes. Each visitor is responsible for his or her own password, account, and activity on the web. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.

During the registration process, you agree to receive promotional emails from the website. Then, if you don't want to continue receiving mail, you can opt-out by clicking the link at the bottom of any promotional email.

Customer opinion

All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with USA law.

Order and confirm the order

When you place an order at Simonandcool, we will receive an order request and send you an order number. However, the order request needs to go through an order confirmation step, Simonandcool only confirms the order if your order request meets the order fulfillment criteria at Simonandcool.

In order for your order to be confirmed quickly, please provide correct and complete information related to the delivery or the terms and conditions of the promotion (if any) that your participating guests.

Order value and payment method

For details on payment methods, please refer to the Payment Methods page.

Price

The product price listed at Simonandcool is the symbolic selling price for reference. The price of the product may change depending on the time and associated promotions. Shipping or Order Fulfillment Fees will apply, if any, and will be clearly displayed on the Payment page when you place your order.

While we do our best to ensure that all information and prices displayed are correct for each product, there are occasional instances of errors or omissions. If we discover an error in the price of any product in your order, we will notify you as soon as possible and give you the option to reconfirm your order with correct price or cancel the order. If we are unable to contact you, your order will be automatically canceled on the system.

Product Information

Simonandcool provides detailed information for each product that we publish, however, we cannot guarantee to provide complete information that is accurate, complete, up-to-date, and error-free. for each product.

In case the product you receive is not what Simonandcool has described in the product information section, please inform Customer Support as soon as possible after receiving goods and at the same time ensure the product is in unused condition for support for exchange.

Policy on counterfeit goods, imitation goods, and goods of poor quality

Simonandcool aims to provide the best quality of goods and services to customers through the products listed for sale on our website and refuses to sell unauthorized, copied counterfeit products. , fake goods, unknown origin...

In case you suspect that products are illegally manufactured, copied, counterfeit, counterfeit, or of unknown origin..., please notify us immediately by contacting Customer support at support@simonandcool.com for information verification and support.

Trademarks and Copyrights

All intellectual property rights (registered or unregistered), information content, and all designs, text, graphics, software, images, video, music, audio, translations of the software, the source code, and the underlying software are all our property. The entire content of the website is protected by copyright laws of the USA and international conventions. Copyright is reserved.

Legal rights

The terms, conditions, and content of this website are governed by the laws of Vietnam and the competent court in Vietnam will resolve any disputes arising from the unauthorized use of this website.

Privacy Policy

Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. After you complete the ordering process, you will exit safe mode.

You must not use any program, tool or another form to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities aimed at interfering, destroying or infiltrating the system's data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of a request by law enforcement, we will be forced to provide this information to law enforcement agencies.

Dispute Resolution

Any controversy, claim, or dispute arising out of or in connection with a transaction at Simonandcool or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration, and/ or Court under the Consumer Protection Act.

Agreement termination provisions

In the event of any damages arising from a violation of the Website Usage Rules, we reserve the right to suspend or block your account permanently. If you are not satisfied with the website or any of the terms, conditions, rules, policies, guidelines, or practices of Simonandcool, your only remedy is to stop working with us.

Other Regulations

All Terms and Conditions (and all obligations arising out of these Terms and Conditions or related) shall be governed by and construed in accordance with the laws of Vietnam. We reserve the right to amend these Terms and Conditions at any time and such modifications shall be effective immediately upon posting at Simonandcool.

Please note that you can only buy goods when you accept and understand the above provisions. If you need more information, please contact email support@simonandcool.com